Delivery
Mainland Great Britain customers: Standard delivery £5.99
Some products may have an outsize/heavy item shipping surcharge of an additional £10 per order.
We aim to despatch all orders within 1 – 3 working days.
Please note if you believe that your order has been delivered in poor condition please do not sign for it and return it to the sender with the driver.
Returns
At Bon-Ecosse we really hope you will be happy with your purchase, however, we realise that occasionally this isn’t always the case. If there is an issue with a product on your delivery then please contact us in the first instance. All damages and discrepancies must be reported within 3 days and we would appreciate if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being arranged.
To apply for a refund please contact us, as all refunds must be agreed in writing.